GoldWatchCo.com guarantees a quality shopping experience both before and after the purchase of your Rolex watch. We understand that purchasing high end jewelry online can be an anxious process for some, but as fellow buyers, we provide the following steps to guarantee a rewarding experience for as long as you own your watch.
Lowest Prices Online
If you find an identical watch at a lower price on another site, give us a call or send us an email about the specific item, and include the link to our competitors’ site. We will then match or beat the price for you after our review.
Secure Payment Options
Our payment methods utilize the safest and most compliant security measures including Google Checkout.
GoldWatchCo.com guarantees that every watch sold is a 100% factory original Rolex, and is in perfect working order. Every watch includes the original box, booklets, tags, and all applicable paperwork. Every watch has the model number and the serial number intact.
On most pre-owned models, the serial number and model number are located on the casing, and can only be viewed by removing the bracelet. The newer models, from 2007 on up, have the serial number located underneath the crystal, around the circumference of the dial. Every pre-owned watch receives a full polish, cleaning, and overhaul, before it is shipped to the customer.
100% Satisfaction Guarantee
GoldWatchCo.com guarantees you will be more than satisfied with your purchase. Therefore, we offer a Three Day Money Back Guarantee, which allows you to have the watch fully inspected by your local jeweler. The three day period begins once you receive the product, thus, you have three business days to let us know if you are returning the product.
When returning a watch, we require you to call our customer service department and attain an RMA number. Customers without an RMA number are not eligible for a return, and the package will not be accepted. The watch must be sent back with all original boxes, booklets, tags, and all applicable paperwork.
Due to the high cost in shipping and the high value of the product, we respectfully ask that you refrain from ‘light’ purchasing and only order items that you are certain you want to purchase. Items that are customized, specially ordered, or have never been used or worn, such as new or unused watches, are subject to a small restocking fee.
Full Buckle to Buckle Warrany
After purchasing a high end timepiece, the last thing you want to worry about is an issue with your watch. GoldWatchCo.com offers a full, one year, buckle-to-buckle warranty on all products.
If anything goes wrong with the watch within the first year, we will send you a pre-paid, fully insured shipping label, and then service the watch free of charge. The warranty covers all manufacturers defects and beyond which include: movement check, movement collaboration, full movement overhaul, watch polishing, and cleaning.
We highly recommend the extended warranty plan that is offered on our site next to each watch. The warranty is only $99/year and covers parts and labor, with a zero deductible.